FAQs

Can I return items after I received my items?

Yes, We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to place an order?

First of all, choose products that you love, and  make sure it will be processed as your wish before adding to cart, and then hit "Checkout".

Fill in the shipping details that are most likely to receive packages. Choose a suitable payment method and complete the order.

That's it! We will do the rest for you :)

I can’t find my order confirmation email?

If an order was placed and processed successfully, an automated order confirmation should have been sent to you via e-mail. Please check your Spam/Junk/Promotion mailbox if you do not see any emails in your primary inbox.

If you still could not find it after checking, we recommend you Contact Us so we may investigate this for you.

When will I receive my order?

Our items are made-to-order products, they normally take 2-5 business days for processing stage. 

How can I track my order?

You can visit this site to follow up on your order status right away: https://kylenstore.com/apps/parcelpanel

(An order number or tracking number is required. You may get them from the order confirmation or shipping confirmation emails.)

If you encounter any tracking issues, please refer to our Shipping & Delivery questions below or contact us through this contact page: https://kylenstore.com/pages/contact-us, we are happy to assist.